Please read the Posting guidelines:
https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/
and Provide the information about your Plugin environment and configuration which can be found under the INFO tab under the wPSLP
You have not provided sufficient info for us to be able to assist you.
https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/