Category Search Results Not Working

[Travis]

Just paid $250 for the Power Addon and the plugin is not working. I have created and assigned two different categories…but when you search for locations in a certain category it says no results found. I have tested it with TwentySeventeen theme and still the same issue. Here is the page:

https://cougardigitaldevnine.com/goodwill-location-finder/

 

 

[Cici]

Please provide us with your Plugin Environment . When I went to that link it shows that you are using Power version 4.7.4 with SLP version 4.7.9.

So if you could provide your plugin environment per the posting guidelines I might be able to assist you

[Jasmeet]

I am having the same issue. Just purchased the Power for $250 and no results are found.

Here is my plugin environment.

Store Locator Plus:4.7.9
Power:4.7.9
Site URL:http://2017.amantii.com
This Info Cached:1492020301
Network Active:No
WordPress Version:4.7.5
PHP Version:5.6.30
MySQL Version:5.5.55
PHP Limit:2000M
WordPress General Limit:40M
WordPress Admin Limit:2000M
PHP Peak RAM:98 MB
PHP Post Max Size:67108864

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[Cici]

Ok, Update to Power 4.7.10 there was a bug in the categories settings, that with the recent updates to Wp made things a bit wonky.

[Travis]

still not working on my end with the update

https://cougardigitaldevnine.com/goodwill-location-finder/

 

 

[Jasmeet]

I updated to Power 4.7.10 – searches still not working for me either… 🙁

[Amanda]

I have the same or similar problem… I have  test location where I have assigned 2 categories (Neurologist, Neurosurgeon) and a Tag (Pediatric). When I put in a zip code near her, and select Pediatric and Neurosurgeon, she comes up as a location. When I change to Neurologist, she does not, even though she is categorized as both. I have upgraded to Power 4.7.10.

Here is her Location entry with Tags and Categories: https://www.screencast.com/t/3xz9ToRPTH5D
Here is the front end result in the first case: https://www.screencast.com/t/FqxhTPNM1
Here it is in the second: https://www.screencast.com/t/tFdBpaKhR

 

Store Locator Plus:4.7.9
Experience:4.7.9
Power:4.7.10
+Contacts
Site URL:http://www.hydroassoc.org
This Info Cached:1495464444
Network Active:No
WordPress Version:4.7.5
PHP Version:5.6.30-1+wpengine8
MySQL Version:5.6.35
PHP Limit:512M
WordPress General Limit:256M
WordPress Admin Limit:512M
PHP Peak RAM:117 MB
PHP Post Max Size:100M

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[Cici]

@ Amanda

The answer I provided Krista. In her case she is creating a new dev site…that means a new domain and that means you need the Google MAP API.

Your site shows a failed to load resource: the server responded with a status of 404 (Not Found)  Assume you also have a dev site with a domain that needs the Google API

when visiting your url  and looking under Physicians directory I do not see the Power plugin.   That leads me to believe that it is perhaps under construction and you are using a virtual site or dev site.  without accurate plugin info/url  info I cant assist you.

Other Troubleshooting issues that can pertain to your situation and others regarding just revamping and moving WP sites

https://docs.storelocatorplus.com/blog/q-we-are-developing-a-new-website-and-want-to-move-the-content-can-i-add-the-plug-in-data-we-already-have-into-the-new-website/

 

https://docs.storelocatorplus.com/blog/search-and-results-not-loading/

You reference both tags and categories, which search method are you using;

https://docs.storelocatorplus.com/blog/tags-vs-categories/

 

[Cici]

@ Travis.

If this is not a new site domain or if you havent just moved it over from another site (see above references in docs)

Using Janitor free SLP pluginwhat is your option initial radius?  I do not see one set when I inspected your site.

Do you have a debug Log you could share with the developer?

 

https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

[Amanda]

@Cici-

I never got that error, the site URL never changed, and in fact certain searches work fine, so I don’t think it’s the Google API key. That page was a ‘draft’ so that may have affected your view of it. I’ve changed the page to public now, so you can see. I don’t see any errors when I check the console.

Basically the same problem exists, I’ve updated everything (environment below). To recap: I have a location that is Categorized both as Neurologist, and Neurosurgeon, and tagged as Pediatric. When I search for Pediatric Neurolosurgeon, she comes up fine, when I search Pediatric and Neurologist she does not.

Store Locator Plus:4.7.11
Experience:4.7.10
Power:4.7.11
+Contacts
Site URL:http://www.hydroassoc.org
This Info Cached:1495464444
Network Active:No
WordPress Version:4.7.5
PHP Version:5.6.30-1+wpengine8
MySQL Version:5.6.35
PHP Limit:512M
WordPress General Limit:256M
WordPress Admin Limit:512M
PHP Peak RAM:117 MB
PHP Post Max Size:100M

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[Cici]

@ Amanda,

Please provide the actual PAGE url where you have the search by whichever.

 

You should use one or the other not both. See the docs site about tags vs categories

 

For instance you can use the Parent child hierarchy in the taxonomy under the categories manager.  If you are ranking under categories that will also effect which comes up when a search is being performed which comes up first.

Also search the Power Key word in the docs site menu or tags or categories to make sure you have the Locator Layout set up correctly.  For instance

[Amanda]

@Cici

Sorry, I thought I had pasted the URL before… http://www.hydroassoc.org/physicians-directory-test/ password is ‘slp’.

The problem for my client is they need to filter by more than one criterion, and you have only a drop-down (no checkbox selector for example). So they would have to create categories for all the combinations of selectors. A checkbox would be very nice, and I believe other people have asked for that but I don’t know what the progress on that is. So I was trying to use Tags and Categories to create a kind of hacked way of having two selectors.

[Cici]

@ Amanda

 

You want Parent/child hierarchy but you also want a mix and match of unlike categories?

Review the Premier subscription info to see if that table data hierarchy will solve their needs.

https://docs.storelocatorplus.com/blog/putting-results-in-a-table-format/

 

Additional features for Categories with built-in complex logic for parent /child drop-downs to be displayed in your search form are available only with the Premier subscription. A tutorial video on the SLP YouTube Channel is available for this additional feature with premier.

[Amanda]

@Cici- I don’t need a hierarchy of parent/child relationships, just additive categories so they are not exclusive. If the categories are output to checkboxes instead of a drop-down, as I have seen with other store locator plugins, then you could check off whichever combination you wanted, like “Pediatric” and “Neurologist”, or just “Pediatric”, or “Pediatric” and “Neurologist” and “Neurosurgeon”, etc. As it is, you can only select one category so we will have to create a long list of all the combinations.

[Cici]

 

You can use Tags and Categories together .  I just tested it and added under Settings/search  the radio button (same as checkbox)  for the list of tags.  You would want to set the Search Form Tag Input as radio button and “Add All To Tags Dropdown”

I also have the category drop down and get the combo when I search.  Excuse the formatting, I did not reformat my style the way you would want yours to look

To change the locator appearance requires the Experience add-on.

If that is not sufficient the developer could talk to you about a customized solution (requires Premier). Send an email to support with an example of  a site url that you want to see.

Additional  formatting and styles  do exist in Premier. it  works the same way, allows for a this and that combination, allows for a Single/Parent.

 

See the video

[Amanda]

Thanks @Cici. Radio buttons won’t work the same as checkboxes… they are also exclusive (you can’t check more than one radio button), so it’s not really different than a drop-down. Even as a drop-down, it was working sometimes with the tags and categories together, just that sometimes it didn’t and I couldn’t figure out why. We do have the Experience add-on, but not the Premier.

In the end, I’ll talk this over with the clients and test it with the real data, so far I am just running tests… checkboxes are the preferred solution, then we would not need to fuss with Tags at all- all the age ranges, and specialties could be Categories and they could be additive to filter further down.

I’d be happy to change the output of the category list if you can point me to the file that has that- I haven’t been able to find the category HTML output in the plugin files.

Thanks

Mick (Amanda is the client)

[Cici]

@ Krista

Could you please provide an update to this forum as the developer has been troubleshooting your site and has been inc correspondence with you about this. Basically whomever migrated your site over had some errors or the plugin you used to do this had a bug and renamed the database table, per LAnce excerpts redacted so tihers do not see your info

 “you’ll note that the table prefix is NOT in proper case format.
xXxxttt is NOT the same thing as XxXxTtt

This indicates that whatever made this change was likely
done on a Windows box and the data then uploaded to a Linux box.

So , how to fix this…

You’ll need to look through the entire WordPress database for the live
site and replace all incorrect occurrences of “…………j”
with “……….” in all meta tables.
Whomever did this process incorrectly the first time should know how
to manage this replacement.
You can try WordPress CLI and do search-replace but I really wouldn’t
chance that on a live database. Here is another reason you need to
ask 1-And-1 (which I abandoned years ago for service quality issues,
BTW) to provide you with an easy way to replicate this to a staging
site and test your “patching skills” before trying to fix this on a
live system.
The other option is to export all of your location data , update it
with proper category assignments in the CSV file by hand, delete the
locator table and tagalong tables (Janitor add on can help with that),
and re-import the CSV file.
I’d also spend a few minutes figuring out how that data table name got
corrupted in the first place. That didn’t just magically happen and
our tool(s) do nothing to assign those names; The SLP add ons simply ask
WordPress “hey, what prefix are we using?” and goes with that. We
don’t make our own for any database operations; never have.”

As Lance has been working with you one on one I would like to close this because too many people are glomming onto others posts and they do not all have the same issues and it is becoming confusing to readers and support to answer these issues

[Author]

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