Store Locator Plus Pro add-on breaking site after update this morning

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This topic contains 7 replies, has 4 voices, and was last updated by  Cici 2 weeks, 3 days ago.

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  • #46148

    Michael
    Participant

    I am using WordPress 4.7.5. When I got to work this morning I updated three plugins. Store Locator Plus Pro Pack being one of the three. After the update I was given an HTTP 500 error in my site admin. Regular front end pages still working fine.

    I then renamed the three plugins to shut them off and refreshed my browser. Site admin came back. Renamed them back and activated one at a time. When I reactivated SLP Pro, admin broke again.

    I then deleted the plugin and downloaded a fresh copy from the downloads area, and activated it. Admin broke again.

    Finally. I deleted the plugin again and uploaded the last copy I had before the update. Admin breaks again.

    Another note: I did deactivate the other two plugins I updated and activated SLP Pro to make sure they were not making it break in conjunction with SLP Pro. No go. Site admin still breaks with only SLP Pro activated of the three.

    Do I have left over data that is not going away when I delete the plugin that is causing the problem when I upload and active new files after deleting the plugin?

    Site page this is installed on is https://www.roadworksmfg.com/dealer-map/

    Any ideas of what to do now? I really like the Pro Pack add-on and would love to be able to continue using it.

    Thanks all…

    • This topic was modified 3 weeks, 4 days ago by  Michael.
    • This topic was modified 3 weeks, 4 days ago by  Michael.
    • This topic was modified 3 weeks, 4 days ago by  Michael.
    #46157

    Cici
    Keymaster

    ProPack has been a Legacy add-on for over a year now  and was not intended to be continued beyond SLP 4.6 but did remain compatible until the recent SLP release of 4.7.10.  Assuming you have regular back ups via VaultPress or another back up service such as JetPack,

    The best way to fix it is to restore your backup from just before you did the product install/update. 

    or, 1) Go to your hosting company and use their system admin tools to remove the slp-pro directory under the wp-content/plugins directory on your site.
    Most people that are using WordPress are through a hosting service that uses something called cPanel with a web-based file manager. It will still be working and you can do it from there.
    The developer is deciding if enough people only want the import only option that was available with ProPack he may 
     create the “import direct from MySLP” feature in the base product which means a $12/month MySLP account if you do not need Power add-on in WP.

    If you also need the export feature  and some of the other legacy features plus the additional functionality, most people have been purchasing the Power add-on.

    The author and developer announced about 18 months ago that there would be less add-ons. Maintaining 18 individual add-ons was not efficient and improvements could not be made.

     

     

    P.S. When I visited your site, it appears that you updated domain from http to https…There are certain things that have to be done when you do that, a tedious task for sure, the developer, lance went through the process over a year ago and wrote an article.

    Error messages when i used the inspect site tool:

    Mixed Content: The page at ‘https://www.roadworksmfg.com/dealer-map/’ was loaded over HTTPS, but requested an insecure script ‘http://roadworksmfg.com/js/highlight.js’. This request has been blocked; the content must be served over HTTPS.

    (index):431 Uncaught ReferenceError: highlight is not defined

    at (index):431

    http://www.roadworksmfg.com/:1 Mixed Content: The page at ‘https://www.roadworksmfg.com/dealer-map/’ was loaded over HTTPS, but requested an insecure script ‘http://roadworksmfg.com/js/modal-script.js’. This request has been blocked; the content must be served over HTTPS.

     

    #46159

    Michael
    Participant

    I did try to go back to an earlier version. One question I had was “Do I have left over data that is not going away when I delete the plugin that is causing the problem when I upload and active new files after deleting the plugin?”.

    I deleted the Pro Pack addon and tried to activate both and earlier version, and a fresh download from the download site. Neither worked. Admin still broke both times when I activated the plugin.

    Am I needing to back the Store Locator Plus plug-in to an earlier version to get the Pro Pack add-on to work?

    I just want to get the plugin working again until I can find an alternative if you are no longer supporting it.

    By the way: the ability to add extra data like tags was what I was using from the plugin. Is that capability included in another add-on for Store Locator Plus?

    • This reply was modified 3 weeks, 4 days ago by  Michael.
    • This reply was modified 3 weeks, 4 days ago by  Michael.
    #46172

    Lance Cleveland
    Keymaster

    You must roll back the base plugin to an earlier release.   4.7.9 or earlier.

    The better option: upgrade to the Power add on.

    #46176

    Michael
    Participant

    Thanks Lance.

    I will most assuredly be going with the Power add-on next week when my supervisor gets back into the office. In the mean time, I have earlier copies of both the base plugin and the pro pack. What is the procedure to roll back without losing data so I can be at a stable position until next week?

    Thanks

    #46179

    Cici
    Keymaster

    Hi Michael you will not lose your data. I tested ProPack when a customer had a question and same thing happened. We removed ProPack directory and the problem was resolved. I am now on SLP 4.7.11 but I have the Power add-on.

    You can roll back SLP base plugin  to the earlier version , and then reinstall ProPack from your account as a stop gap measure until you can get Power add-om. Power will disable ProPack but you will maintain your functionality.  The only thing not in Power is to create new  CSS, that is part of Experience add-on or Premier.

    For a breakdown of the conversions:

    Store Locator Plus Featured Add-ons versus Legacy Add-ons

    Q. Where can I find an earlier version of the Core SLP plugin?

     

    Upgrading from Legacy add-ons to Power add-on

    #46204

    Pete Bretz
    Participant

    I’ve had a similar experience.  I’ve removed the ProPack Add-on and my WordPress access is back.  All is working well without the ProPack Add-on, except my locations are no longer categorized.  Will addition of the Power plugin bring this categorization back?

    #46232

    Cici
    Keymaster

    @ Pete

     

    Yes Power add-on has the Categorization included. To see what it includes visit the Product description page or the Docs site page about the conversion

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