If you originally ordered Pro Pack from the CSA Website:
You already have access to the new version. Login to your account, go to the “my account” link, and download Pro Pack.
If you ordered Pro Pack from the PayPal link in the plugin, I need the following items:
You are receiving this message because either or both of these items were missing:
1) Your license key for Pro Pack.
You can get this from your WordPress Admin Panel under Store Locator Plus : General Settings PRIOR to upgrading to 3.10+ or from your original email response to your license.
2) Your Charleston Software Associates (CSA) Order Number.
You can get this at https://wordpress.storelocatorplus.com by logging in to your account. Any order number will work. If you do not have an order number you must create one. The easiest way is to order the free Store Locator Plus plugin.
When I receive both the license key and your order number I can add Pro Pack to your account.
You should receive a notice from WooCommerce (my website order system) shortly after I update your account. If you do not receive a notification please login to your account on the CSA website 24 hours after the initial request before sending a follow-up email.
Pro Pack is NOT a free package, you must have a still-active license key for the previous version of Pro Pack to qualify.
Follow my “Daily Updates” on The CSA Blog or on Facebook.