Read before posting. Guidelines …..Looking for technical help? All are outlined.
We cannot help anyone without detailed information, there are two posts in yellow at tge top of the forums outlining exactly what is necessary to receive an answer for support To the point ;:there are thousands of users and customers with varying combinations of add ons. There have been many version releases of base plugins and add on packs. There are thousands of possible combinations of WP themes. Please help us to help you by following the posting guidelines. Bumping does not get your question closer to the top, providing precise information gets better results.
If you have an urgent need, there is a paid support option for personalized technical responses. See the pa8d support link.